Where can I purchase KAMEP products?
KAMEP currently sells through independent sites, Amazon a Sales countries are mainly in Europe and America
Where to install security cameras?
It is always a good idea to monitor the main entrances of your property. You may also want to monitor any side doors or large first floor windows that an intruder could gain access through. Other locations are up to you! These could include garages, basements, or any areas where objects of value are located, such as a safe. When installing security cameras, KAMEP always recommends placing cameras up high. This provides a wider field of view and protects them from being easily tampered with.
How long does it take to receive my KAMEP order?
We currently have two shipping options One is to ship the products from our overseas warehouse, which takes about 4-6 days The other way is to ship the products from our warehouse in China, which takes about 15-20 days of shipping time. The choice of shipping method depends on our product inventory. We generally prefer to ship from our overseas warehouses to save our customers' valuable waiting time. Note: Our overseas warehouses are mainly located in the United States and most European countries.
How much is shipping?
KAMEP offers free shipping on orders over $50. For purchases less than $50 we will charge a shipping fee of $9.99
Do KAMEP security camera come with warranty?
Every KAMEP product can be returned within 30 days of delivery（Shipping costs to be borne by yourself） Every product also includes a one-year warranty. This warranty covers both defective products and parts. If your product is deemed defective by us, you will be eligible to receive a replacement of the product (or a similar upgraded product).
Frequently Asked Questions About KAMEP Technology How do I adjust the bit rate and frame rate in the video settings?
The bit rate and frame rate in the video are adaptive according to the motion of the objects in the screen, and cannot be adjusted manually, you can improve the quality of the network, the network will automatically increase the bit rate and frame rate. SD card can not be recognized or the video file can not be opened in the APP to view？ First of all, let you try to format the SD card and then re-insert to view, if still can not open, you can choose to replace a FAT32 format SanDisk or Kingston genuine SD card to see if the normal video playback. The camera occasionally does not receive the alarm push message? Generally due to unstable network signal, you can first set the APP to run on the backend of your phone, and then check whether the Camera system frequently dropped? First check whether the router's WiFi signal is unstable, let the camera and the router a little closer apart, look at the WIFI settings, WiFi signal to 75% or more. Or let the use of network cable for connection, test whether the camera will still drop out. How to solve the noise (echo) generated by the intercom? This situation is generally caused by the close range operation, the purpose of the intercom is to communicate remotely, if the test in close proximity (the camera and the speaker equipment is very close or even the same room), the camera will continue to capture the sound played out in the speaker or even the echo of the room, the cycle repeated, forming a more harsh echo. Both iOS and Android are compatible Is 5GHz Wi-Fi supported? No. Only 2.4GHz Wi-Fi is supported Why is my Wi-Fi signal poor on my device? Your device may be too far away from your wireless router or you may have some obstructions in between that reduce signal strength. You might try repositioning your router or getting a signal extender/repeater for your wireless router.